2020 Hours of Operation
SEPTEMBER 2020 - DECEMBER 2020
Monday -Thursday 8 am to 4 pm
Friday 8 am - 3 pm
ALL customers must be wearing a face covering when entering the building and face coverings MUST REMAIN ON. We can offer face masks if you do not have one. We reserve the right to refuse service to any person not wearing or refusing to wear a face covering.
Chair Care Patio is based in Dallas, Texas, USA. We are a family owned company that employs approximately 30 hard working people. We love our employees and our company. We also love our customers. The crew at Chair Care Patio works hard to provide you great products such as patio sling replacement, custom outdoor patio furniture cushions, contract sewing services, patio furniture repair parts and more for your better quality outdoor patio furniture.
Starting in March, we work 6 days a week. Please take a look at our hours below if you are trying to reach us or come to our warehouse for replacement slings, outdoor cushions or just to say Hi!Our store is located at 8700 Sovereign Row in Dallas, Texas. We want you to find what you need to repair your outdoor furniture and we want your experience with our company to be the best it can be. We are a small company with a limited number of people to take calls. We are happy to answer your questions but please place all of your orders online if possible. We know there may be exceptions at times and we are glade to help. You can send an email to email@example.com to inquire about repair, sling replacement, custom cushions or any of our local or online services.
Please note that emails are answered only during business hours. On the weekends, and evenings we still have groceries to buy, houses to clean, laundry to do and grass to cut just like you.
If you are checking on an order please use our "View Order Status" feature. If you are logged in you may click on your email at the top of the page to display your orders. You can also send an email to firstname.lastname@example.org with your order number and a customer service representative will get back to you with the status.
We manufacture replacement slings, custom outdoor furniture repalcement cushions and precut vinyl strapping in our shops in Dallas, Texas USA, made to your measurements. We do not stock these items and they have to be manufactured before then can be shipped.
The following are our current APPROXIMATE production times:
LEAD TIMES AS OF JULY 1, 2020
Replacement slings sewn and installed by Chair Care Patio - 6-8 weeks
Custom Cushion projects for Local North Texas Customers - 8-10 weeks
Replacement slings for self installation - 6-8 Weeks
Custom service will call when your job is ready.
Jobs are processed in the order they are received.
We can not promise completion dates.
Calling Our Office
Our goal is to provide the best customer service possible. During peak season there are not enough hours in the day to respond to every email and request for information we receive. Before you write or call, please take a look at our FAQ (Frequently Asked Questions) page to see if we have already provided an answer to your question. If we do not reply to your email, you may find your answer in the "Frequently Asked Questions FAQ" section of our web site.
We prefer that you place all of your orders online. If you are having trouble placing an order please call us so we can help. We can take an order over the phone but please know that all our orders are placed through the same online ordering system. We use this system to generate our order tracking and production paper work. Our web site is safe and secure. You will see the "HTTPS" secure encryption at checkout. We do not encrypt product pages since there is no secure data on them and this can cause problems with certain browsers. We want you to be in control of the products, colors and dimensions of your order as well as your personal information and credit card numbers. By entering your own data, we eliminate any errors in transcription that might occur if we take your order. Also, it is important to read and understand our return policy prior to ordering. Please let us know if we can assist you in your order.
Order Returns Or Cancellations
If you wish to return an item for repair or if you have ordered the wrong item by mistake please call us as quickly as possible. Our phone number is 1-866-638-6416. Please use the link for RETURNS at the bottom of our site to read more about our Cancellations and Returns Policies.
Items On Sale
Please do not call about refunds or credit for orders placed before or after a posted sale. While we do our best to send out free samples in a timely manner, sale prices cannot be extended no matter when those samples are received. Our employees are not responsible nor can they make customers aware of an upcoming sale because they do not know the sale schedule. Sale prices will not be honored after a sale ends. Sale pricing applies to online orders only and not for in-store sales.
Yes, we are a real store with a real address
8700 Sovereign Row
Dallas, TX 75247
Local phone is 214-638-6416
Send an email aliong with pictures of your project for a quotation or more information