What should I do if my patio cushions do not fit?
If your patio cushions do not fit, please call us right away at 1-866-638-6416. We may ask you to supply pictures of the problem so we can determine if the patio cushion can be altered. Custom-made outdoor cushions are non-returnable and non-refundable. Please measure carefully before you order. However, we want you to be happy with your new cushions. Please call us right away so we can determine the best course of action.
Are the patio cushion dimensions you show on the website exact?
All patio cushions we offer are hand built. The dimensions shown are an approximate size and may vary slightly. Please allow a plus or minus 5% allowance on all patio cushion dimensions.
What is the return policy for custom made outdoor patio furniture cushions?
Custom-made patio cushions are non-returnable and non-refundable due because you do not like the fabric selection or because you ordered the incorrect part number. We offer free fabric samples of all the patio cushion fabrics we offer. Please order your cushion fabric samples before ordering to insure you are choosing the correct color. Custom-made cushions cannot be resold to any other customer. Custom patio cushions can be returned if there are defects in the material or workmanship. All cushion repair or returns must be accompanied with a return authorization form. CUSTOM PATIO CUSHION RETURNS, REPAIRS OR ALTERATIONS MUST BE MADE WITHIN 30 DAYS OF SHIPPING DATE. No exceptions. Please inspect your cushions carefully when you receive them. Contact us immediately if you have a problem with your patio cushion order. 1-866-638-6416
What is the warranty for custom made patio furniture cushions?
We offer a one-year warranty from date of invoice, against material defects and workmanship assuming you the customer provides proper use and care of the cushion. Our warranty does not cover failure due to unreasonable use or acts of nature such as hail damage, wind damage or squirrel or rodent damage.