Returns
Return & Billing Policies For All Stores, Products and Services
Please read our return policy before initiating a return. To initiate a return use the MY ACCOUNT ORDERS link at the bottom of the page. This will display your orders and there should be a RETURN button available on that page if the order has been shipped and paid for.
General Statement Of Liability
While we provide information for do-it-yourself patio furniture repair, installation of slings and installation of vinyl strap these operations are not without risk. Injury may occur during an installation or furniture may be damaged in the process. We are not responsible or liable for damages that may be sustained to persons or property during an installation. For this reason we recommend professional installation as the best option when at all possible. While care has been taken in the preparation of the information contained in this web site, Advanced Refinishing, Inc. and it's subsidiaries does not and cannot guarantee its accuracy. Anyone accessing this information does so at their own risk. It will be assumed that access indemnifies Advanced Refinishing, Inc. and it's subsidiaries from any and all injury or damage arising from such use.
Special Order Items Billing Policy
All items not in current inventory will be billed at the time the order is placed.
Precut Strap Return Policy
Precut straps are not returnable or refundable due to incorrect size or color if ordered incorrectly. Please measure carefully before entering your order. Vinyl colors may vary based on the interpretation of your computer monitor. For truest color match please order color samples on our store page HERE.
Vinyl By The Roll Return Policy
Rolls must be unused and returned in good condition within 30 days of original order for credit to apply. The customer is responsible for return shipping charges and will not be credited. We will credit your account ONLY for the cost of the vinyl minus 30% for restocking fees.If you need to return an item please call us at 1-866-638-6416 and we will provide you with a return authorization number and instructions.
Vinyl Strap Colors
Please select carefully before ordering. Vinyl colors may vary based on the interpretation of your computer monitor. We are not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please order samples on the website HERE.
Replacement Parts Return Policy
There will be a 30% restocking fee for all returned replacement parts. The customer is responsible for return shipping charges. We will credit your account for the cost of the vinyl minus the 30% for restocking. Shipping charges will not be credited.
Sling Billing And Return Policy
We want you to be happy with your replacement sling order. If you are having trouble getting your slings to fit, please call us at 1-866-638-6416. We will work with you to make sure your slings are made to the correct size.
Custom Made Replacement Sling Billing Policy
Custom sling orders are charged to the customer's credit card upon receipt of the order. All replacement slings are made to your specific measurements and color preference. Replacement slings cannot be restocked or resold. For this reason, custom made patio furniture slings are not returnable or refundable due to incorrect size, color or the inability to install. Although you cannot return the slings, we will make every effort to adjust or correct the sling as needed. Please measure carefully prior to placing your order and watch our sling measuring and installation videos for complete and detailed instructions.
If a mistake was made and you do need to return a sling. You may look at a Sling Alteration Request On this Page
Sling Fabric Colors
We are not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request FREE color samples prior to ordering.
Sling Size Discrepancy Adjustment & Pricing:
PLEASE TRY INSTALLING YOUR SLING BEFORE YOU CALL US! Do not compare the size of your new sling to your old sling. It will not be the same. Old slings have stretched over time. Your new sling will appear smaller than your original sling. If you are experiencing trouble installing your new sling, please watch our online sling installation video. Slings are non-returnable and non-refundable. If we have made your slings incorrectly, we will gladly make adjustments at no charge. If you, the customer, has made an error when measuring, we will gladly work with you to make the necessary adjustments. We want your slings to fit and our customers to be happy with our product. Additional labor fees (if any) will be determined on a case-by-case basis.
Error Measuring On Our Part
We will make adjustments at no charge to slings purchased from us if the errors in question were made in our shops. Requests for adjustments must be made within 45 days from the date of invoice to be eligible for adjustments at no charge.
Error Measuring On The Part Of The Customer
For customer errors, fees from $10 to $20 per sling will be assessed depending on the extent of alterations. All adjustments and alterations to slings must be made within 45 days from date order received. After 45 days, alteration fees will be at the discretion of the sewing manager.
Sling Alteration Request
If you have followed our patio sling installation instructions completely, and still feel your replacement patio sling is still too small or too large, you MUST call us to obtain a Sling Alteration Request Number. Our technical staff will discuss your installation methods and compare the measurements you provided with the final sling size to determine if alteration is required. A Sling Alteration Request number will be assigned to your order. Please complete the information on our Sling Alteration Request form and include the paperwork inside the package when you return your slings for alteration.
Sling Alteration Request On this Page
Sling Alteration Tolerances
Your replacement sling fabric has a lot of stretch. We will NOT make alterations to sling length if our final sling size is PLUS or MINUS ¼" in width or PLUS or MINUS ½" in length. You should be able to stretch your sling to make up the difference in the width or the length. If the sling is just a bit too wide, we can send you additional sling spline which will help tighten the sling on the frame. DO NOT return your slings without a SLING ALTERATION REQUEST number. PLEASE TRY TO INSTALL YOUR SLINGS BEFORE YOU CALL US!
Sling Width - Important Information About Sling Installation!!!! Please Read
You must completely disassemble your patio chair or chaise to install new slings. You MUST loosen the bolts at the back of the chair or chaise so the sling rails will fall away. You will not be able to install your new sling unless you follow our installation instructions. We also provide a low cost spreader tool for purchase which will assist you in installing the spreader or stabilizer bar at the back of the chair frame. The new sling will be very tight and must be stretched across the frame. Please view our sling installation videos on the web site before installing.
Homecrest™ Billing And Return Policy
All HOMECREST™ style replacement slings are custom made in our shop. There are many HOMECREST™ styles and the sheer volume of styles and patterns can be confusing. Make sure you are ordering the correct style of sling for your chair. We have the majority of older model Homecrest™ style replacement sling part numbers available. If you have any questions or are unsure what model to order, please call us and we'll gladly help you determine the correct sling for your HOMECREST™ style outdoor furniture.
Billing – Your Credit Card Will Be Charged When You Place Your Order Online
The total cost of Homecrest™ style replacement slings and cushions will be billed to your credit card at the time you place the order. Payment in advance is required for ALL Homecrest custom sling and cushion orders. Homecrest™ style replacement slings and cushions are made to your specific requirements and cannot be restocked or resold.
Return Policy – Unhappy With Fabric Choice
Homecrest replacement cushions and slings are custom made to order per your fabric selection. Homecrest cushions and slings made by us are NON REFUNDABLE and NON RETURNABLE due to fabric choice. It is best to order fabric samples prior to ordering to insure your satisfaction. Every computer monitor presents colors differently. We are not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request free fabric samples prior to ordering.
Return Policy – Ordered Wrong Part Number
There are many HOMECREST™ styles and the sheer volume of styles and patterns can be confusing. Make sure you are ordering the correct style of cushion or sling for your chair. We have the majority of older model Homecrest style replacement sling part numbers available. HOMECREST REPLACEMENT SLINGS AND CUSHIONS ARE NON-RETURNABLE and NON-REFUNDABLE if you order incorrectly.
If you are unsure about your order please call us at 1-866-638-6416 and let us help you make the correct choice.
Return Policy – Made Incorrectly By Our Shop
If we made your Homecrest replacement cushion or replacement sling incorrectly we will gladly correct our mistake at no charge. Please call us immediately so we can arrange for return of the product. 1-866-638-6416.
Please Order Carefully
If you have any questions or are unsure what model to order, please call us and we'll gladly help you determine the correct sling for your HOMECREST™ style outdoor furniture. If you need us to help you identify your Homecrest furniture please call us at 1-866-638-6416.
Custom Cushion Billing And Return Policy
Custom Cushions are made to your order and to your specifications. These cushions are custom made and your credit card will be billed 100% of the total order once the order is placed. Lead time for Premium Cushion orders is usually 4-6 weeks. Custom Cushions are not returnable due to incorrect color, size or style. All cushions are custom made at the time of order.
Please measure carefully before placing your order. We are not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering. If you are not sure which cushion will work for you, please call us at 1-866-638-6416 and we'll gladly help you determine the correct size and style for your furniture.