Shipping
SHIPPING DETAILS
We do not ship to PO boxes. Please provide a complete street address location.
SHIPPING WITHIN THE US:
We only ship using UPS Ground services. Orders to Hawaii, Alaska, APO/FPO & Puerto Rico addresses are shipped via USPS Priority Mail. (THE APPROPRIATE SHIPPING CHARGES WILL BE ADDED TO YOUR ORDER.)
UPS delivery is Business Day
Monday thru Friday. Weekends and holidays are not considered in estimated transit times. We do not offer expedited shipping. We do not offer shipped via USPS as there is no way to track the shipments through our system.
PARTS ORDERS
For light weight orders such as patio furniture parts, shipping cost is a minimum of one pound via UPS.
SAMPLE ORDERS
Sample orders are shipped free of charge via USPS.Sample orders are filled within 3-5 business days of receipt and sent via US MAIL. We do not have a way to track these orders once mailed. Allow 3-5 days mail time to receive your FREE outdoor fabric samples.
CANADIAN ORDERS
We no longer ship to Canada. The high tariffs on Canadian shipments, collected from the shipper, have made Canadian order difficult to process and extremely costly for our customers. We regret this necessary action. We can however ship to a US address if you have one.
INTERNATIONAL ORDERS
We do not ship international orders unless the customer has a US freight forwarding address.
LEAD TIMES AS OF MAY 2021
Replacement slings sewn and installed by Chair Care Patio - 6-8 weeks
Custom Cushion projects for Local North Texas Customers - 10-14 weeks
Replacement slings for self installation - 6-8 Weeks
ADDITIONAL INFORMATION!
Custom service will call when your job is ready.
Jobs are processed in the order they are received.
We can not promise completion dates.
We just can’t say it enough! The best time to repair your outdoor patio furniture in North Texas is between November and January! We all know that Spring can come early to North Texas. In a flash, we are through the holidays and planning our gardens by March! Don’t delay. If you want to have your patio furniture repaired and ready for the Spring, bring it to us in the Fall and Winter. Lead times for repair and refinishing are about 4 weeks in the Winter. By March we are flooded with furniture and lead times start to rise, just like the hot sun in Texas.
All Y’all get your outdoor patio furniture here ASAP!! We are fixin’ to get busy! Call us for a quotation and get the process going early. We also offer some off-season discounts for savvy North Texas customers who actually read this to the end! Call to inquire! 214-638-6416.